RMA (Return of Material Authorization) Procedures

Quanmax provides a customer oriented RMA-service in order to get your unit repaired very fast and efficiently. Please refer to the instructions outlined in the RMA procedures of the individual entities:

General Policy

In order to return Products to QUANMAX,

1. You MUST obtain an RMA number prior to returning any merchandise from QUANMAX.
   For System, SBC, Notebook, Embedded Modules, please fills up the RMA Request Form at QUANMAX RMA Service web site: http://support.quanmax.com/index.htm
2. Standard exchange of spare parts (for unit in warranty), please contact our GSS.
3. Purchase spare parts (for wearing parts or out of warranty unit), please contact our GSS
4. RMA number is valid for 30 days from the date issued.
5. Do not add new items or products to an issued RMA number, as any unauthorized item or product will be refused or the entire shipment may be refused.

RMA contact of Quanmax INC (Taiwan) (Worldwide)

2F, No. 415, Ti-Ding Blvd. Sec. 2, NeiHu District, Taipei, Taiwan 114 Attn: RMA Dept.
RMA contact: RMA@quanmax.com

RMA contact of Quanmax Inc.(Shanghai) (For China Only)

光恩电子科技(上海)有限公司
上海市漕溪北路18号上实大厦14楼G1
邮政编码: 200030
E-mail: tom.tang@quanmax.com.cn

eRMA website

http://support.quanmax.com/eRMA/eRMA_index.asp